Professional Cassette Aircon Servicing for Homes and Offices
Cassette air conditioners are ceiling-mounted units designed for even air distribution in large or open-plan spaces, commonly used in offices, retail shops, and HDB flats with false ceilings. Like all air conditioning systems, they require regular maintenance to ensure optimal performance. At Newway, we bring over 30 years of expertise in cassette aircon servicing, offering professional and thorough care tailored to these specific units.
In Singapore’s hot and humid climate, neglecting maintenance can quickly lead to clogged filters, water leaks, and poor cooling efficiency. Our certified technicians provide reliable aircon servicing solutions to help your cassette unit run smoothly, reduce energy consumption, and prevent costly repairs. Keep your indoor space cool, clean, and comfortable with Newway.
What is a Cassette Aircon and How It Works
A cassette air conditioner is a type of split system aircon, but instead of being mounted on a wall, it is installed into the ceiling—typically in a central location. The unit is flush with the ceiling surface, with only the grille visible, making it both space-saving and discreet. It distributes air evenly in four directions, ensuring consistent cooling across larger spaces.
In Singapore, cassette aircon users often include commercial spaces such as offices, retail shops, and F&B outlets, as well as residential properties like HDB flats and condominiums with false ceiling layouts. Its ceiling-mounted design makes it ideal for maintaining an uncluttered interior while providing efficient cooling.
Compared to traditional wall-mounted split systems, cassette units are less visible and offer wider airflow coverage. However, they require more complex installation and professional upkeep due to their concealed structure.
That’s where ceiling cassette aircon service becomes essential. Without regular servicing, these units can accumulate hidden dust and condensation buildup, leading to inefficient cooling or water leakage. At Newway, we ensure your cassette aircon stays in optimal condition, whether it’s for home or business use.
Signs Your Cassette Aircon Needs Servicing
Regular maintenance is key to keeping your cassette air conditioner functioning efficiently. If you notice any of the signs below, it’s time to schedule a cassette aircon repair.
Warm Airflow
If your unit is blowing warm instead of cool air, it could be due to a refrigerant issue or a dirty evaporator coil. This affects comfort and may signal deeper system faults requiring professional aircon servicing.
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Water Leakage
Water dripping from the ceiling unit is often caused by a clogged drain or frozen coils. Left unchecked, it can damage ceilings and furnishings, making prompt servicing essential.
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High Electricity Bills
A poorly maintained cassette aircon has to work harder to cool your space, resulting in increased energy usage. Routine servicing improves efficiency and reduces monthly costs.
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Noise or Foul Smell
Unusual sounds or odours may indicate internal blockages, mould, or loose components. Timely cleaning and repairs prevent further damage and maintain indoor air quality.
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Reduced Airflow
If airflow feels weak, it may be due to a blocked filter or fan issue. This reduces cooling coverage and strains the system, increasing the risk of a breakdown.
Why Choose Newway for Cassette Aircon Servicing?
Over 30 Years of Industry Experience
With decades of hands-on experience, Newway aircon experts understand the unique servicing needs of ceiling cassette units across both residential and commercial settings.
Skilled in Commercial and Residential Systems
We specialise in commercial aircon servicing in Singapore, catering to offices, retail spaces, and condos with tailored maintenance solutions that ensure minimal disruption and long-term reliability.
Transparent Pricing & No Hidden Costs
Our pricing is honest and upfront. You’ll always know what you’re paying for—with no surprises.
Certified Technicians & Genuine Parts
Our team is fully certified and equipped with genuine replacement parts to ensure lasting repairs and manufacturer-standard servicing.
Fast Response & Islandwide Coverage
From urgent repairs to scheduled maintenance, Newway offers quick response times across Singapore, so your cooling needs are always covered.
Ceiling Cassette Aircon Service Pricing
9,000-12,000 BTU
12,001-18,000 BTU
18,001-24,000 BTU
18,001-24,000 BTU
Newway’s Professional Cassette Aircon Servicing Process
At Newway, our cassette aircon servicing follows a thorough and systematic approach to ensure optimal performance, energy efficiency, and long-term reliability.
Step 1
Visual Inspection
We begin with a full system check to assess the unit’s condition. Our technicians look for signs of water leakage, dust buildup, unusual noises, or wear and tear.
Step 2
Power Shutdown & Safety Preparation
Before servicing begins, the power supply is safely disconnected. Protective coverings are placed around the workspace to prevent mess or damage to surrounding furniture or flooring.
Step 3
Filter Removal & Cleaning
The air filters are detached and thoroughly cleaned to remove dust, allergens, and pollutants. This improves airflow and indoor air quality
Step 4
Drainage System Check
We inspect and flush the drainage pipe to remove any clogs that could cause water leakage or backflow issues.
Step 5
Coil & Fan Cleaning
Evaporator coils and fan blades are cleaned using safe and effective solutions to restore cooling efficiency and prevent mould or
odour build-up.
Step 6
Electrical Component Inspection
We check wiring, terminals, and internal boards for signs of damage or corrosion, ensuring everything operates safely and reliably.
Step 7
Refrigerant Level Check
If required, refrigerant pressure is tested to ensure it falls within the optimal range. Low refrigerant can affect cooling and cause the coils
to freeze.
Step 8
System Testing & Final Check
We check wiring, terminals, and internal boards for signs of damage or corrosion, ensuring everything operates safely and reliably.
Frequently Asked Question
A standard servicing session typically takes 45 to 60 minutes per unit, depending on the condition of the system and any specific issues that need attention.
Yes, our team of Newway aircon experts is highly experienced in both residential and commercial aircon servicing, including large-scale cassette aircon installations.
Water leakage can be caused by clogged drain pipes, dirty filters, or a frozen coil. Regular maintenance helps prevent such issues and ensures your unit functions efficiently. Contact us today for assistance.
For optimal performance in Singapore’s humid climate, it’s recommended to service your cassette aircon every 3 to 4 months, especially in high-usage areas like offices or retail spaces.
A cassette aircon is installed in the ceiling and distributes air in four directions, making it ideal for larger or open-plan spaces. Unlike wall-mounted units, it’s more discreet and provides wider airflow coverage.