Due to expansion, we have moved offices three times in as many years. On the third move, we used Newway for our auxiliary air-con needs, which were very specific due to specialised, mission-critical IT equipment and 24 hours office staffing.
Newway staffs were professional, sincere, and prompt during the long installation and testing process. When a building problem arose that affected our cooling systems, Newway stood resolutely with us until it was clear that the building was at fault, despite their endless denials and protests that it was not their fault. Ultimately, the building admitted it was their system’s fault and changed their whole chilled water supply.
That episode showed me the real ethos and value of this company. We are most thankful that we chose Newway.
John Lin CEO | Grasshopper Asia
Newway has been providing professional insights pertaining to air conditioning and mechanical ventilation systems, computer room air conditioning systems and associated services.
They have definitely demonstrated strongly their technical capabilities in delivering the project even with a tight schedule. We are glad and happy to have them to be part of the implementation team to deliver successful projects for our customers. We do look forward to work with them continuously.
Garrett Ng Division Head | ABB
Newway installed the air-conditioning systems used in our premises. Since then, Newway has been servicing our air-conditioning systems regularly. Their staffs were efficient and responsible and also demonstrated technical competency. They were able to respond quickly to our calls and rectify the problems promptly whenever we encounter any problems.
We would strongly recommend Newway to any company for any work on air-conditioning installation, repair and maintenance.
Linda Lew Operation Manager | Airbus Helicopters
Thank you for your participation in our company’s project to renovate and retrofit our new R&D Centre. Despite the short notice given to you due to our prolong deliberation on the final design, you have given our project team valuable advices and insights into the air-conditioning plan and managed to complete the job well on schedule. Your kind cooperation and coordination with our members had enabled a smooth progress and completion of the project on time. We appreciate your frequent presences on site, quick responses to our ad-hoc requests and also making yourself available and contactable at all times.
Finally, our team would like to thank you for your personal attention in this project and we look forward to working with Newway again in future. Keep up the good work.
Jimmy Chew Project Manager | Shimano Singapore
Newway was awarded a numerous installation of air-conditioner work in our premises. They are responsive, accommodate client requirement, meeting project schedule and possess technical expertise for the sound installation. Their prices quoted for work are quite competitive.
I would strongly recommend Newway to any users who need replacement, upgrading and installation of air conditioner works.
C. K. Leow Operation Manager | Singapore Turf Club
We would like to express our appreciation for your participation in our ACMV project in Singapore Changi Airport, Terminal One. Your involvement in the project enabled smooth progression and project completion as scheduled and that was most appreciable by us. We would like to thank you and your team for the effort and dedication. We look forward to working with Newway in the future.
M. Subeeri Professional Engineer | Indeco Engineers
I just want to commend your installation supervisor and his team. Kudos to them for carrying out their work diligently and professionally although they have to work really late through the evening. It was unfortunate that the installation and testing had taken a longer than expected time but I appreciate the hard work that they put in.
The supervisor, in particular, was patient in answering my queries. Although it was late at night, he did not just go off after installation. He was testing the air con system to ensure that they are working well as it should be. I am glad that I chose Newway for the installation job. Many thanks for the great job done!
Lorraine Ho Resident | Lorong Ah Soo
I am very impressed by the way your company and personnel handle the customer. The two gentlemen who went to our home last Saturday were very professional. They performed their job without any complains and no time was wasted. I am so pleased to smell and see how clean our air-con unit afterwards that I forgot to asked their names. My girlfriend said that the air-con looks whiter and cleaner than before.
Anyways, thank you for everything and I am glad I tried your service. I will be recommending your services to my friends and colleagues. Actually, it should be highly recommended.
Eric Vidallon Resident | East Coast Road
I wanted to let the managers know that the installation was completed last week, and that we are very pleased the aircon units are all functioning well. I was impressed by how careful the team was with cleanliness during and after install, and I thought the re-painting of the sections of wall and ceiling that were worked on, was a nice touch.
I especially wanted to highlight the high standard of service and professionalism demonstrated by your technical supervisor. He personally supervised and demonstrated to his technicians how each part of the install was to be done. The supervisor then took the trouble to show my wife and I around each newly installed unit, and demonstrated and explained the remote-control functions. After the numerous problems working with our previous aircon servicing company, I found Newway a refreshing experience, and I look forward to continuing to work with your company.
Patrick Ng Resident | Lorong Sarhad
Your supervisor and his team are highly professional, efficient and responsible when they installed our new units. His technical advice were clear and had no hidden agenda. He was genuinely sincere in sharing his knowledge to help us make our decision. So eventually we decided to change all the entire system including piping. We were hesitant at first and worried about the amount of dust that would be generated and the damage that could be done to our flooring. However, your team helped to disarray the fears by placing huge plastic sheets all over the working areas and furniture. Their workmanship was fantastic and team work was evident. Everyone knew their duties and responsibilities. After the installation was completed, they removed everything systematically and cleaned up the house as best as they could. The team supervisor even took the effort to clean up the remaining areas and test all the systems to make sure they are working well. He was the last to leave even though it was already nearing 8pm. Kudos to the supervisor and his team! You have earned a customer for life!
Ivy Lim Resident | Bedok Reservoir